FranklinCovey On Leadership with Scott Miller

Tiffani Bova: The Experience Mindset

Tiffani Bova joins Scott Miller to explore the crucial interplay between customer and employee experiences in driving business growth. Drawing from her extensive research and expertise, Tiffani reveals how companies can no longer afford to prioritize one over the other, but rather must strike a delicate balance. Delving into real-world examples and practical insights, they discuss the importance of technology, streamlined processes, talent investment, and leadership's role in creating a culture where employees thrive.
3 Steps to Build a Culture Where Teams Thrive: Download and share our guide, 3 Steps to Build a Culture Where Teams Thrive, and help your organization align its culture and values with what’s best for its people.

Dr. Eric Thomas: Traits of the Greats

Join critically acclaimed author, world-renowned speaker, educator, and pastor, Dr. Eric Thomas, as he shares his creative, common-sense approach to living a successful, satisfying professional and personal life. Known to many as ET, Dr. Thomas speaks on the importance of establishing healthy, sustainable habits that breed character and ultimately pave the way for success.
How Effective Leaders Get Results - 7 Ways to Be More Proactive: Learn how taking initiative in small, specific ways can help you reach your goals—for your team, your career, and your life.

Seth Godin: The Song of Significance

Episode 263 | Join the iconic and multiple NYT bestselling author Seth Godin for an eye-opening conversation on the difference between management and leadership. Seth reminds us that we have a choice about how we spend our days, and it’s within our power to make things better for ourselves and those around us.
• How to Build Trust and Unleash the Potential of Your Direct Reports: Everyone has greatness inside of them. Are your leaders doing enough to unlock it? An exceptional leader's job is to unleash the potential in each of their direct reports. http://pages.franklincovey.com/how-to-build-trust-and-unleash-potential-of-your-direct-reports-p.html

Amy Gallo: How to Work With Anyone

Episode 262 | Join author, speaker, podcast host, and Harvard Business Review contributing editor Amy Gallo for a transparent conversation on conflict, communication, and workplace dynamics. Amy identifies eight familiar types of difficult coworkers and provides practical strategies for working with each of them more effectively.
• 6 Ways Your Leaders Can Build Trust and Avoid Breaking It: Building trust and inspiring your teams to meet performance goals—while fostering professional growth, productivity, and commitment—are all part of creating a culture that thrives.

Glenn Stearns: Breaking From the Herd

Episode 261 | From underdog in life to starring in Discovery Channel's Undercover Billionaire, Glenn Stearns shares his rags-to-riches story that shows what can do with unbridled grit and fierce determination.
• Thriving Through Tough Times: Download our guide and explore four tactics you can use to navigate the negative mindsets that creep in during times of stress. http://pages.franklincovey.com/thriving-through-tough-times-pod.html

Chris Voss: Never Split the Difference

Episode 260 | Empower yourself with practical tools you can use to more effectively negotiate with others during this conversation with former lead international kidnapping negotiator for the FBI, Chris Voss. The author, speaker, and founder of The Black Swan Group shares how to most effectively leverage your knowledge and expertise when working with others.
• Sales Prospecting Call Plan: http://pages.franklincovey.com/helping-clients-succeed-sales-prospecting-call-plan-tool-p.html

Dr. David Myers: A Buffet of Psychological Hors D’oeuvres

Episode 259 | Join award-winning social psychologist and author Dr. David Myers for an enlightening conversation about why we think and act the way we do. Dr. Myers demystifies concepts like humility, personal bias, friendship, and emotions as we aim to understand ourselves better and live our purpose.
• Manage Your Biases to Better Manage Your Team: http://pages.franklincovey.com/unconscious-bias-manage-your-biases-to-better-manage-your-team-p.html

Will Guidara: Unreasonable Hospitality

Transform the value proposition of your personal and professional life with insights from restaurateur and author Will Guidara. Will shines a light on what needs to happen to make someone’s experience with you meaningful and memorable from start to finish.
Surprise With Unexpected Extras: Engage your team and brainstorm your way to increased customer loyalty with this tool.

Renée Mauborgne: Beyond Disruption

Episode 257 | Join strategy expert and bestselling author Renée Mauborgne for a fascinating deep dive into Blue Ocean Strategy and her new book, Beyond Disruption: Innovate and Achieve Growth without Displacing Industries, Companies, or Jobs.
• The Energy of Change: Help your leaders prepare their teams to move through change and transform your organization’s approach to change by downloading and sharing this guide. https://pages.franklincovey.com/2023-Q2-NL-December13_NewsletterToolDownload-Podcast.html

Dr. Meg Meeker: Parents Need to Lead

Episode 256 | Learn time-tested parenting methods from the pediatrician and bestselling author Dr. Meg Meeker. Discover ways to feel more connected with your children while emphasizing the importance of self-esteem and identity using techniques with foundations in medicine and psychology.
• Listen Like a Leader: Read our guide to learn how to listen and then pick one or two skills you can start building this week. https://pages.franklincovey.com/9-tips-listen-like-leader-leaders-guide-powerful-conversations-p.html