Sandy Rogers: The Nature Of Loyalty

Join bestselling author and FranklinCovey’s Loyalty Thought Leader, Sandy Rogers, as he talks about what earning customer loyalty should look like and gives front-line leaders permission to earn loyalty in unique and practical ways.

• Show Loyalty to Earn Loyalty: Reframe the way you approach customer loyalty with this effective paradigm shift. Change your focus from earning loyalty to showing loyalty for immediate and sustainable results.
• Surprise With Unexpected Extras: Engage your team and brainstorm your way to increased customer loyalty with this tool.